FELT LLC TERMS OF USE NOTICE
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Last Updated: March 17, 2024
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This Privacy Notice applies to the processing of personal information by Felt LLC (“Felt,” “we,” “us,” or “our”) including on our website available at feltclinic.com and our other online or offline offerings which link to, or are otherwise subject to, this Privacy Notice (collectively, the “Services”).
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Your acceptance of, and compliance with, these Terms of Use is a condition to your use of the Site and Services and purchase of Products. By proceeding, you acknowledge that you have read, understand, and accept all terms and conditions contained within the Terms of Use, Notice of Privacy Practices, and Privacy Policy. If you do not agree to be bound by these terms, you are not authorized to access or use this Site or Services; promptly exit this Site.
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Binding Arbitration. These Terms of Use provide that all disputes between you and Felt Clinic that in any way relate to these Terms of Use or your use of the Site will be resolved by BINDING ARBITRATION. ACCORDINGLY, YOU AGREE AND KNOWINGLY CONSENT TO GIVE UP YOUR RIGHT TO GO TO COURT IN ANY JURISDICTION (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights under these Terms of Use. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action or other court proceeding. Please review the Section below entitled Dispute Resolution; Arbitration Agreement for the details regarding your agreement to arbitrate any disputes with Felt Clinic.
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Services Provided – No Medical Care or Advice by Felt Clinic, Inc.
Felt Clinic offers an online communication platform for Providers and their patients to connect via the Site through the use of synchronous and asynchronous telecommunications technologies. The Site facilitates communication between patients and Providers. Felt Clinic does not provide medical advice or care. Felt Clinic contracts with Medical Group, an independent, physician-owned medical group with a network of United States based Providers who provide clinical telehealth services. Medical Group Providers deliver clinical services via the Felt Clinic platform to their patients. Providers are independently contracted or employed by Medical Group. Providers are not contracted or employed by Felt Clinic. The Providers, and not Felt Clinic, are solely responsible for the quality and appropriateness of the care they render to you.
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The Providers are independent of Felt Clinic and are merely using the Site as a way to communicate with you. Any information or advice received from a Provider comes from them alone, and not from Felt Clinic. Your interactions with the providers via the Site are not intended to take the place of your relationship with your regular health care practitioners or primary care physician. Neither Felt Clinic, nor any of its subsidiaries or affiliates or any third party who may promote the Site or Service or provide a link to the Service, shall be liable for any professional advice obtained from a Provider via the Site or Service, nor any information obtained on the Site. Felt Clinic does not recommend or endorse any specific Providers, tests, physicians, medications, products, or procedures. You acknowledge that your reliance on any Providers or information delivered by the Providers via the Site or Service is solely at your own risk and you assume full responsibility for all risks associated herewith.
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Felt Clinic does not make any representations or warranties about the training or skill of any Providers who deliver services via the Site or Service. You will be provided with an available on-call Provider based solely on the information you submit to the Site. You are ultimately responsible for choosing to engage any particular